ste communications, inc.


 

Telephone System Buyer's Guide
(How to compare Telephone Systems and Suppliers)


The Dealer:
  • How long has the dealer been in business and under the same ownership? STE-COM has been in business, with the same ownership for since 1981. Vendors come in and out of business, are bought by other companies, or change ownership. You will be dealing with the vendor for the entire life of the phone system. Be sure to compare and ask questions.
  • Is the dealer a factory authorized dealer? Are all the technicians factory certified on the equipment? STE-COM can answer YES to both questions.
  • Avoid "Supply House" Systems. Many dealers buy systems from supply houses. Some are very good dealers. Others just read the manual to learn how to install and set up systems. They may outsource their installation or maintenance to independent technicians. STE-COM has factory certified technicians for Toshiba. All are employed by STE-COM. We don’t use sub-contractors in Central Florida.
  • Does the dealer have a Trade-up policy in writing? STE-COM gives a generous allowance towards any upgrade for the first three years.
  • What kind of training will you and your staff receive… and for how long? Some dealers offer 30-90 days or less at no cost, then they bill you. STE-COM is offers free training and re-training for the entire warranty period.
  • Check for non-warranty service charges, travel charges, overtime charges or any hidden charges. STE-COM currently charges $110.00 per hour (one hour minimum) for non-warranty service, with no overtime, travel or hidden charges. 24 hours a day, 7 days a week.
    Will the dealer give you guaranteed future equipment prices for as long as you own the system? STE-COM puts them in writing. 

 
Click to view the other key buying tips that you will want to consider:

The Telephone Equipment
The Voicemail / Auto Attendant System


 

Click Here for Toshiba's Web Site

Office Hours: Monday - Friday from 8:00 am Until 5:00 pm
Technicians On Call 24 Hours - 7 Days


STE Communications, Inc.
Setting the Standards in Excellence

Orlando
261 Live Oak Blvd Casselberry, Fl. 32707
(407) 331-3144 • Fax: (407) 831-1997

Jacksonville
3435 Phillips Highway  Suite A310
Jacksonville, FL 32207
Phone: 904-421-8089
Fax: 904-
396-0833

 

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STE Communications, Inc.

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